Refund policy

We offer a 30-day return policy. You have 30 days after receiving your order to request a return.

Return eligibility

Regular-price and sale items are eligible for return when they are unworn or unused, include their original tags and packaging, and are returned with a receipt or other proof of purchase.

Gift cards and custom or personalized products are not returnable. If you are unsure whether an item is eligible, contact us before sending it back.

Start a return

Email support@stemroll.com with your order number and the item you would like to return. If your return is accepted, we will send return instructions and, when applicable, a return shipping label. Items sent back without first requesting a return will not be accepted.

Damaged, defective, or incorrect items

Inspect your order when it arrives. If an item is defective, damaged, or incorrect, contact us promptly with your order number and photos so we can evaluate the issue and make it right.

Exchanges

The fastest way to receive a different item is to return the original item and place a separate order after the return is accepted.

European Union 14-day cooling-off period

If merchandise is shipped into the European Union, you have the right to cancel or return the order within 14 days without providing a reason. The item must be unworn or unused, include its original tags and packaging, and be returned with a receipt or other proof of purchase.

Refunds

We will notify you after we receive and inspect your return. If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund.

If more than 15 business days have passed since your refund was approved, contact support@stemroll.com.