Shipping policy
At STEMRoll, we are committed to delivering our science-inspired clothing and accessories straight to your door. Please review the following shipping policy to understand how and when your order will be shipped.
Processing Time
All orders are printed on demand and require a processing time of 3-5 business days. Please note that during high volume periods, the production time may vary.
Shipping Methods and Delivery Times
- Standard Shipping (USA): Delivered within 7-10 business days after production.
- International Shipping: Delivered within 10-20 business days after production, depending on the destination and customs processing.
Shipping Costs
Shipping costs vary depending on the destination and the size of your order. The total shipping cost will be calculated at checkout.
Promotional Free Shipping
From time to time, STEMRoll may offer promotional free shipping. The details and conditions of any free shipping promotions will be specified at the time of the promotion.
Customs, Duties, and Taxes
For international orders, STEMRoll is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
For EU customers, VAT is included in the price of our products. This VAT is collected and remitted by our service providers in accordance with EU tax regulations.
Damages
STEMRoll is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Returns Policy
For information on returns, please refer to our Returns Policy page.
Contact Us
If you have any questions regarding our shipping policy, please contact us at support@stemroll.com.